My Queue
Triage and resolve issues.
Tickets
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My Queue
A support inbox for agents to triage tickets, collaborate, and stay on top of SLAs.
Filters
My Tickets
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Queues & views
Inbox filters
Primary workspace where support agents triage incoming tickets across queues, manage assignments and statuses, and monitor SLA risk in real time.
Inbox tickets
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Triage shortcuts
Bulk assign to me
Quickly take ownership of a batch of unassigned tickets.
Mark as waiting on customer
Move tickets to a pending state after you’ve replied.
Escalate to manager
Flag complex or sensitive tickets for manager review.